FIRM Operations

FIRM Operations is designed to help maintenance and operations managers, NOC (Network Operating Center) managers and NOC operators better allocate operational expenditures and crisis-related resources. These groups are typically forced to make operating decisions based on outdated and inaccurate data. FIRM Operations fixes this deficiency and helps networks perform at full capacity.

FIRM Operations helps you to:

• prioritize alarms based on timely, accurate information from infrastructure data, resulting in smarter truck rolls prior to dispatch.
• based on FIRM Foundation, its centralized data source allows efficient and intelligent dispatch, and provides technicians with the information they need to perform a first-time fix and reduce truck rolls.
• make better and faster decisions, boost your network's up-time, and prevent and/or control crises before they get out of hand.

The knowledge it produces empowers you to accurately determine maintenance improvements and operational funding, making it an invaluable network feedback analysis tool for macro-managing business segments and operations.

FIRM Operations closes the information loop with your engineering department by providing reports of recurring equipment failures, thereby helping them select better equipment in the future.

FIRM Operations provides high-level visualizations and performance information about power, environmental and other infrastructures at NOCs. It uses programmable business rules derived from alarm management best practices to graphically  manage network element alarms. In addition, power plant equipment capacity and backup reserve data drawn from multiple sites give managers the ability to determine the most efficient resource dispatch scenarios while optimizing alarm-handling capabilities.

More specifically, FIRM Operations will enable you to:

• Detect power network-related faults and correct the situation faster, resulting in lower network downtime
• Manage using real-time, customizable alarm matrix views
• Speedily access critical information on equipment inventory, capacity, specs and power distribution layout for EOP (Emergency Operation Procedures)
• Produce actionable, detailed reports
• Rapidly diagnose power and environmental alarms
• Remotely connect to on-site equipment to facilitate first-time fix

• FIRM Operations allows you to generate exhaustive on-demand, real-time reports from its data warehouse. Wherever data originates from across the entire network, it is readily accessible and fully configurable for instant processing into standardized or needs-specific reports. Reports can be exported to standard Microsoft Office software programs such as Microsoft Excel or Adobe PDF file for seamless compatibility with most management tools.
• Dashboards and real-time power plant views help to optimize the usage of on-site equipment and enable rapid reactions to mission-critical changes.
• When needed, FIRM Operations provides a simplified global view of infrastructure performance and usage ratios. It also provides configurable key performance indicators (KPIs) to notify managers before critical parameters are reached. These indicators are a reliable basis for accurate, cost-effective and intelligent operations.