YOUR

BENEFITS

BUSINESS CONTINUITY FOR A STRONGER COMPETITIVE EDGE

 

Your market share safeguarded. In the last several years, the business environment in the telecommunications sector has radically changed. Competition is fierce, and clients' loyalties are continually shifting. In this context, assuring your business continuity has become indispensable to retaining your clients and developing your service offering. Multitel and its FIRM Suite^TM solution are your guarantee that your subscribers will enjoy full service continuity no matter what the circumstances - and that you, in turn, can count on the uninterrupted loyalty of these valued clients.

 

Improved prevention of service interruptions. So your network is growing, and you have an ever increasing number of sites and infrastructures. The bigger your business grows, the greater the impact of downtime on its performance and profitability. To prevent service interruptions or, if need be, limit their impact on the service levels provided to subscribers, FIRM Suite^TM equips your team to perform integrated, proactive remote control of all your systems.

 

An instant, global picture of the status of your systems. FIRM Suite^TM and associated management modules feature performance indicators that measure the status and interconnectivity of your infrastructures' critical systems. Taken together, they provide you with access to an accurate, simplified global view that will build your business intelligence in a big way. Thus supported, your team will be able to rapidly remotely identify, assess and rectify any critical situation.

 

Guaranteed peace of mind. Multitel and its FIRM Suite^TM solution provide you with a centralized, proactive mode of management for the systems integrated into your infrastructures. As a result, you'll be able to fully meet your responsibilities to subscribers and other sectors of your corporation - in complete peace of mind.

 

 

THE PIVOT POINT OF YOUR BUSINESS INTELLIGENCE

 

Fully documented operations and simplified management reports. FIRM Suite^TM will rapidly become your operational memory. By bringing together all the data on the status of your systems, you and your team will be able to generate reports that synthesize all relevant, significant information. This means that your day-to-day tasks will benefit from rapid, informed decision-making based on accurate information that is critical to your company's performance. FIRM Suite^TM is a true centralized memory offering excellent ease of search and represents a valuable alternative for many businesses now grappling with the issue of attrition. 

 

Informed risk management. An integral part of your responsibilities consists in calculating risks and their impact on your company's profit margin. FIRM Suite^TM and its associated modules simplify management tasks through a unique structure and approach designed to reduce risks to a minimum and, at the same time, to optimize the performance and service life of your business's currently existing systems. FIRM Suite^TM rationalizes your decision-making with a view to controlling costs and reaping savings.

 

A coherent planning tool for getting good return on your investments. A genuine memory concerning the status and evolution of your infrastructures, FIRM Suite^TM will become you preferred tool for planning future capital layouts. Need to increase the performance and capacity of your system? Wondering about the relevance of certain infrastructures given current market trends? Interested in maximizing reliability in a given sector? FIRM Suite^TM's centralized data will provide you with a continually updated snapshot of all your information, in whatever format you desire, to guide you to a well-considered, profitable decision.

 

 

OPTIMAL OPERATIONS - AT ALL TIMES

 

Shorter response time. FIRM Suite^TM speeds up your decision-making processes in critical situations and limits any negative impacts on your service to subscribers. Thanks to efficient performance indicators enabling you to view the status of your systems in real time, your team will be able to intervene remotely at all your infrastructure sites in record time and with maximum effectiveness. 

 

Centralized management of all your infrastructures. Solid business continuity levels depend directly on the performance, reliability and maintenance of infrastructures managed by your enterprise. FIRM Suite^TM and its associated management modules serve to concentrate and dynamically process all the data from the infrastructures essential to maintaining uninterrupted service. This centralized data management model thus actively helps to build your business intelligence.

 

Complete compatibility with all your current and future systems. As a Web-based application, FIRM Suite^TM standardizes internal or embedded tools and folds previously disparate procedures into a single stream process. FIRM Suite^TM replaces a whole range of internal tools that work from incompatible data and integrates all remote monitoring data into a single, seamlessly integrated application, regardless of the nature or number of remote sites. FIRM Suite^TM makes it easy to integrate new infrastructures, notably those stemming from the acquisition of competing firms.

 

The full potential of your human and physical resources put to work in perfect synergy. By obtaining accurate information in a format that facilitates analysis and decision-making, your team is able to act remotely on all your systems and thereby optimize the overall cost-effectiveness of infrastructures. In particular, this strategic picture reduces the expenses related to maintenance routines, rationalizes human resource deployment (key employees are assigned to tasks where they are able to provide best value for dollar), and helps to preserve service integrity across your entire network.

 

 

THE CORNERSTONE OF YOUR FUTURE GROWTH

 

Maximize your revenue per subscriber. As you know only too well, service continuity is the cornerstone of your company's current and future success. By providing preventive, proactive management of your infrastructures, FIRM Suite^TM enables you to utilize the full potential of your network's services in complete confidence. On this sound basis, you'll be able to leverage your continuously improved service offering to maximize all sources of subscriber revenue. In short, FIRM Suite^TM will empower you to expand and diversify your services while also achieving utmost profitability.

 

Business intelligence a catalyst for your company's future development. FIRM Suite^TM helps you to discard the reactive approach in favour of a proactive mode, affording you the leeway to concentrate on business development. As the network's reliability and operations are virtually assured, your firm can finally focus on implementing projects that will strengthen your position in the increasingly competitive business environment characterizing the telecommunications sector.